FAQ

Why our clients choose Think Aisle and how we help them better their business operations.

Frequently Asked Questions

Trial?

Rather than trials, we offer interactive, live system demos to discuss your inventory needs, showcase the software’s capabilities, and show you how Think Aisle fits into your business. When we implement the software for you, we tailor the features, configure the workflows, etc. as per your use case. Request a live demo today to see how Think Aisle can help!

Who Use Think Aisle?

  • Aerospace and Automotive
  • Construction, Maintenance, and Building Services
  • Education, Healthcare, and Fitness
  • Finance and Banking
  • Industrial and Manufacturing
  • Print and Publishing
  • Research, Energy, and Environment
  • Retail, Entertainment, and Food Services
  • Technology and Telecommunications
  • Transportation Warehousing and Logistics

Is Think Aisle suitable if I am an eCommerce business?

Definitely. Think Aisle lets you see which product is your best seller and lets you connect multiple sales channels to one master inventory that adjusts automatically according to sales, and create sales reports across all channels for comparison.

By integrating your eCommerce platforms to Think Aisle, you can also complete the fulfillment process for sales orders. For example, a pending order received from Shopify would be marked as ‘Completed’ once it is shipped from Think Aisle. Businesses using 3PL services can also use our 3PL Exporter to send bulk order information across to the vendors for product shipping to take place. Lastly, if you are based in the US, you can use our fulfillment partner, Ship Station.

Is Think Aisle suitable if I am a retailer?

If you are a retailer, Think Aisle helps you sell online to B2C customers through marketplaces or eCommerce integrations such as Shopify, WooCommerce, Magento, Amazon, and many more!  

We do not cater to physical retail businesses at the moment though, as we currently don’t have a standalone POS integration. However, do note that we have an existing integration with Shopify POS with some limitations. Please get in contact with your support or sales rep to find out more

For which industries does Think Aisle work best?

Think Aisle’s system is used by scores of businesses spread out over ten different industries. Even if your industry is not listed on our clients page, our system can be custom tailored to your business processes. As long as you have inventory management needs, we can create a solution that is the right fit for your organization.

Integration

Think Aisle can easily integrate with other systems. We have made integration very simple to understand, build and keep current. Think Aisle integrates with various Accounting Softwares, ERP Systems, Wireless Systems and CRM Systems. You can either choose manual integration, Think Aisle’s integration agent, or a combination of the two.

For manual integration, we provide a web-based interface to enter and maintain data. Similar to an Excel spreadsheet, the web front-end allows password protected users to keep company data current. A simple set of guided process steps walks users through the data loading process. Manual integration is a very good option for companies with less than a total of 100 data points (items + locations + orders) to maintain. Leveraging data formats such as XML, tab-delimited, etc., files can be automatically passed between Think Aisle and other applications using the Think Aisle Integration Connectors. The Connectors securely moves these files in real-time (or in scheduled batches) between applications using a messaging framework.

In addition, the connectors tracks errors and issues and notifies the system administrator either through a web front-end, emails or pager notification. This automated attendant is easily configured to ensure that integrations can be quickly built and managed with limited effort. For those companies with an existing integration infrastructure such as an EAI tool, the IIA can simply act as a receptor/agent, ensuring that there is no overlap with the existing infrastructure.

How easy is to switch from using spreadsheets to an online inventory management system?

Very easy! You can upload your entire inventory in CSV format into the system. If you have a list of customers or supplier information in your spreadsheet, you can do the same with these as well.

How does stock allocation work in Think Aisle?

Stock is committed (reserved) when an Order is in the ‘Active’ state. This deducts stock from the total available stock. Once an order is fulfilled, the stock then leaves the ‘On Hand’ totals.

Does ThinkAisle support consignment?

Yes. Because we allow for multiple locations, you can assign stocks to each location you sell to on consignment. We have quite a number of customers using ThinkAisle to handle their consignment sales.

Does ThinkAisle handle returns?

Yes. You can return any order

Does Think Aisle allow me to assign different price lists, discounts, price levels and payment terms?

Yes, we do all that.
Customers can see the prices in their currency, while your accounting records and intelligence reports will be kept in your base currency. All of this is automatically calculated and converted by the system.
Regarding price levels, you can, for instance, assign a customer to the Wholesale Price while keeping the base price for others. Or you can set default discount rates for specific customers, as well as their payment terms.

Does Think Aisle offer CRM functionality?

Yes. You can bulk import or manually add all your customers and suppliers. You can categorize them, view the order histroy for each one of them (automatically pulled from your sales and purchase orders), assign notes to their profiles, choose how much visibility you allow for each of your colleagues, and many more.

 

Can Think Aisle help me identify my best selling products?

Yes. You can generate revenue and profit reports by products in just a few clicks.
The report is easy to follow and you can also view a more detailed list containing sales volume, sales value, COGS (Cost Of Goods Sold), number of orders, average sales value etc.
In addition, you can determine the time range for the report and don’t worry about data accuracy. The system is kept up-to-date automatically, thus eliminating human errors.

 

Mobile App

Yes, we have a mobile app which can be downloaded onto an iOS or Android device. It can be downloaded directly from the App Store or from Google Play, and allows you to scan in barcodes using the device’s camera.

 

Scalable and Flexible

We are here to grow with your organization. There is no limit to the number of locations, users or transactions in Think Aisle.

Support Browsers

supported by Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Opera and Safari.

How long does it take to implement the system?

inventory management cloud software is ready to use within days. Think Aisle is web-based, so adopting is as easy as selecting the processes you want to use, then determining your user roles, and finally loading the data with templates. There is no software or hardware to implement so you only pay for the users, saving you both time and money. You determine the process flows (what steps you want to use), import data into the templates, upload the information into Think Aisle, and go.

Costing and Pricing Plans

At Think Aisle we understand that no two businesses are the same. Please click “Learn More” below to read about our different plans, and enter your information to get contacted for a custom quote.

Is ThinkAisle suitable if I am a wholesaler / distributor?

Wholesalers and distributors are who we serve best. Features like Multi-Warehouse, price lists, our Private B2B eCommerce Portal, and Mobile Product Catalog & Sales Ordering App form a perfect suite for wholesalers and distributors.

We know that when it comes to wholesale, prices are negotiated with each supplier and customer, therefore we make it easy for you to assign specific prices and discounts to different suppliers and customers.

On top of that, our Private B2B eCommerce Portal allows your customers to login and see only their assigned prices and to purchase products directly from their assigned locations.

Is ThinkAisle suitable if I am a manufacturer?

Yes! ThinkAisle Manufacturing allows you to create single-stage Bills of Materials, manage Production Orders and track Batches. If you have insufficient stock to complete a Production Order, ThinkAisle will notify you so that you can adjust the order volume and order additional components.

Is ThinkAisle suitable if I run an international business?

Yes. Think Aisle is suitable for companies involved with international business as our system is available to anyone with an internet connection. Think Aisle iis an online system so users do not need to be in the same timezone to use the solution. We also allow remote teams to have access to the same account and view updates in real time.

Does it work for small scale business?

Think aisle is priced based on both the number of users operating on your company’s instance and the degree of customization you want done to the system. The flexibility of the system allows Think Aisle to be utilized by organizations of all sizes.

How is an online inventory management system better than using spreadsheets?

Spreadsheets form bad inventory management habits because they allow you to change data without any paper trails.

With an online inventory management system, you can minimize human errors because all data is automatically synchronized across different operations like inventory management, sales and accounting, shipping etc. It eliminates double-entries as all processes are streamlined. For example, stock levels are automatically adjusted when sales are made, sales and purchase orders automatically create accounting records etc.

On top of this, you always have access to the change history to review administrative backlog. Also, your data can be accessible from any place you want to login and by anyone you invite from your team, while managing their permissions and seeing who did what changes.

How is an online inventory management system better than using ERPs?

How is an online inventory management system better than using ERPs?
ERPs are usually not specialized in inventory management and they tend to be quite costly to purchase, install and maintain (we are talking about 6-7 digit costs). They are usually customizable and can streamline more business processes, but they are too complex and costly for small to medium businesses.
New technological advancements and tech business models allow small and medium businesses to use dedicated solutions at cost-effective monthly fees (pay-as-you-go or on-demand, usually 2-3 digit monthly prices). These solutions are also scalable as the business grows, as it is possible to upgrade them at any time.
Being hosted in the cloud (online), they require no installation on-premises and usually allow multiple integrations with other business software hosted in the cloud, offering a streamlined solution.
It is also quite common that a cloud-based solution has a much better design and user experience, since these solutions need to be easy to adopt and understand quickly without any training.

Does ThinkAisle support kitting / bundling / assembling / bundles for products?

Yes. If you want to do bundle promotions or simply bundle sales, we help you choose the parts that go into the selling bundle, and every time a sales is made, the stock of all components will be updated accordingly to the defined proportions. This is useful for wholesalers selling kits / bundles.
ThinkAisle also works for one level of assembly manufacturing – linking raw materials to finished products. For example, 5 nails and 5 wooden planks make one table. We do not recommend this feature though if you do complex manufacturing (BOM – Bill Of Materials).

Does ThinkAisle support dropshipping?

No.

Does Think Aisle support expiry dates, batches and lot numbers?

The ThinkAisle  lot control and shelf life inventory management system gives you full control of your product lots or batches. The lot or batch number can be assigned to one or many units that are produced or purchased on the same or various dates and that, possibly, have a production and/or expiry date. The system contains as much information as necessary depending on its complexity.

Can I connect Think Aisle to my eCommerce platforms?

If you own online shops built with Shopify, WooCommerce or Magento you can easily connect them to ThinkAisle through our supported integrations.
If you have a custom-built online shop, you can use our API to connect your shop to our platform, and benefit from our inventory management software. Once connected, all inventory and sales information will be automatically synchronized.
In addition, Think Aisle also supports connecting multiple sales channels (for example, a Magento shop, a Shopify shop, and a physical retail shop), as well as connecting multiple WooCommerce shops into a single dashboard.

Can I connect Think Aisle to my accounting software?

If you keep your accounting records on QuickBooks, you an use our QuickBooks integration to automatically push invoices related to inventory sales and purchase orders into QuickBooks.

Reporting

Think Aisle offers a wide range of inventory reports related to inventory transaction, billing, invoice generation, inventory valuation, etc. These reports provide an opportunity to view the data within the system. Think Aisle  allows you to run comparisons, create graphs and charts, and generate a detailed analysis. You can compare month-to-month and year-over-year data, review the data details yourself or export the results for analysis by your management team. Reports can also be exported to Excel and XML on demand.

 

Security

Think Aisle  provides safe and secure inventory management. Our software was built to use leading security protocols and tools. The security setup can be configured to meet your organization’s specific requirements. Our solutions use secured biometrics, security guards, diesel generators, and other measures to ensure your application is protected and available 24/7. You define who has access to your information and what each user or user group can view or edit. Our privacy policy precludes us from using your data without your consent. Back-ups are performed at least once a day.


 

Support Hours

We offers telephone support from 8:30 AM ET to 5:30 PM ET.

Outside of those hours, email support is available. In addition, consultants are available to help you with more complex problems such as integration to existing applications and data. 


 

Hosted or SAAS

It is possible, however it ends up being much more costly and inefficient than a cloud-based SAAS solution. 


 

How easy to use Think Aisle?

It is extremely straight-forward and has an easy-to-understand system interface, allowing you to quickly learn to complete basic tasks. With just a bit of familiarity, even complex tasks become easy. We provide technical support to our customers, assisting them if questions or concerns arise.


 

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